Rider Connect

What does Cherriots mean to you?

Limited slots - book your time today!

Limited slots - book your time today!

What is Rider Connect?

Rider Connect is a dedicated community initiative bringing riders face-to-face with Cherriots staff. Held inside the Customer Service Lobby at the Downtown Transit Center (DTC), this dedicated space serves as a forum for you to share your experiences, highlight your favorite routes, and let us know how transit impacts your daily life.

Riders on a Cherriots bus.

Why Are We Doing This?

Behind every bus route and schedule is a person. While we track ridership numbers and operational data, authentic rider experiences tell the real story of public transit.

By sharing your perspective, you help us showcase the human impact of Cherriots, build public trust, and demonstrate the vital role transit plays in connecting our community.

With consent, selected stories and quotes may be featured in:Quote from Cherriots rider, Marja Byers: Cherriots services allow me to get to my appointments, attend church, or participate in community and cultural events like World Beat and the Saturday Market, which I really enjoy.... The price predictability of public transportation is essential to being fully included in my community."

  • Social media spotlights (featuring real rider stories and photos)
  • Cherriots website features and highlights
  • Other community marketing campaigns and public reports

Tell us your story!

Exclusive Rider Connect Swag

As a participant, you may receive limited-edition Cherriots items available only through Rider Connect, including:Rider Connect Coin

  • Rider Connect collector coins
  • Commemorative Rider Connect pins
  • Additional items to be announced!

Upcoming Sessions and Location

Where to Find UsCustomer Experience Specialist, Bryan McCown

Customer Service Lobby
Salem Downtown Transit Center (DTC)
220 High St NE
Salem, OR 97301

Look for Rider Connect signs in the lobby, or ask staff at the front desk for assistance.

Bryan loves to talk with our riders; schedule a time to come tell him your story.

Next Connection Dates

Book a 15-minute slot below or drop-in during the listed timeframe.